Why ecommerce needs order management software

An ecommerce website caters to a large audience that is scattered in different regions and possibly different time zones as well. However, it is an online shop that is open 24 X 7 hence it has to service clients at all possible time. This is why an order management...

How Twitter Can Improve Customer Service

By now, most companies know that using Twitter can improve their social media standing and make it easier for customers, the general public and industry colleagues to stay in touch. But few realize that Twitter can serve another purpose — improving customer service....